Help Center

I didn't receive my code

Codes are delivered by email within a minute of payment being confirmed. If it hasn't arrived: 1. Check your spam or promotions folder — automated delivery emails sometimes land there. 2. Confirm the email address you entered at checkout was correct (check it on your order confirmation page). 3. Give it a few extra minutes — during busy periods delivery can occasionally take a little longer. Still nothing after 15 minutes? Open the chat in the bottom corner or contact us with your order number and we'll resend the code or investigate right away.

How do I activate my code

Activation depends on what you bought — each product page lists the exact redemption steps for that card. In general: - Steam / PlayStation / Xbox / Google Play / Apple wallet codes: open the store app or website, go to "Redeem code" or "Add funds", and enter the code exactly as sent (including dashes). - Streaming and subscription codes (Netflix, Spotify, etc.): sign in to your account on the provider's website, look for "Redeem gift card" in account settings, and enter the code. - Prepaid vouchers (paysafecard, CASHlib): use the code directly at checkout on a site that accepts it, or redeem it into your paysafecard/CASHlib account first. Codes are single-use and region-free unless stated otherwise on the product page. If a code is rejected as invalid, double-check for extra spaces and confirm you're redeeming it on the correct regional store — then contact us and we'll take a look.